User Agreement

Welcome to Secrets Vault! This User Agreement (“Agreement”) governs your access to and use of the Secrets Vault Software-as-a-Service Platform (“Platform”), which forms part of the services provided by Secrets Vault, including Visual Safeguard, Visual Passcodes, and other features (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement, the Privacy Policy, and any additional policies that Secrets Vault may introduce from time to time. If you do not agree to these terms, you may not use the Services.

Secrets Vault may modify this Agreement at any time for any reason, including, without limitation, to reflect changes to applicable law or changes to our Services. You should review this Agreement regularly. We will indicate that changes to this Agreement have been made by updating the date indicated after “Version:” at the beginning of this Agreement. Users will be notified of such changes via email or via the Secrets Vault website (the “Website”) with sufficient advance notice. If you do not accept any of the modifications made to this Agreement, your sole and exclusive remedy is to terminate your use of the Services.

This Agreement is entered into between you (“User”) and Secrets Vault. Users must be at least 18 years old to create an account or use the Services.

1. About Us

Secrets Vault is a digital security platform operated by Limitless Technologies and Applications S.L. with VAT Number ESB70633631, is registered in the Mercantile Registry of Barcelona, Volume 49245, Folio 137, Section 8, Page B 61311 and registered address at Carrer Badajoz 32, 08005 Barcelona (“Secrets Vault” “we,” “our,” or “us”), a Spanish company specializing in secure storage, data encryption, and access management solutions. Our mission is to revolutionize digital security with innovative features like Visual Safeguard and Visual Passcodes. This Agreement is entered into between you (“User” or “You”) and Secrets Vault. For support or inquiries, you can contact Secrets Vault via:  https://www.secretsvault.xyz/support, or by mail at the address above.

2. Our Services

2.1 Secrets Vault provides a Software-as-a-Service (SaaS) Platform offering features such as secure encryption of sensitive data, storage of the encrypted data, sharing of encrypted data, and passwordless authentication using Visual Cryptography. The Services include access to the Platform and its functionalities, carefully designed for both personal and professional use. Secrets Vault is committed to maintaining high availability of the Services and employs robust infrastructure and practices to minimize disruptions. While rare, scheduled maintenance or unforeseen technical issues may occasionally impact availability, and we will always aim to provide advance notice for such events. Secrets Vault continuously enhances and updates its Services to provide the best possible user experience and ensures that any significant changes are communicated with at least fifteen (15) days’ prior notice where feasible. Utilizing advanced encryption techniques, Secrets Vault takes comprehensive measures to protect your encrypted data. However, no SaaS platform or internet-based service can be entirely impervious to security incidents or failures. Users acknowledge that the Services may experience vulnerabilities, disruptions, or breaches. We encourage Users to maintain their own backups of any critical data stored on the Platform to further safeguard against potential loss.

2.2 The Services can be used to protect and share User Content. “User Content” includes any material, including, without limitation, text, audio files, video files, electronic documents, or electronic images that is processed, protected, or encrypted using the Services, or any such material used by the User as part of the protection process. “Share” or “Sharing” means emailing, posting, transmitting, uploading, or otherwise making User Content available. 

2.3. Secrets Vault does not, under any circumstances, access, store, retain, or maintain User Content in its original, unencrypted form under any circumstances. All User Content processed through the Services is encrypted at all times. 

2.4. In addition to, Secrets Vault disclaims all liability for the security, integrity, or availability of any User Content. Users are solely responsible for ensuring the safety and proper backup of their User Content. Secrets Vault shall not be held accountable for any loss, corruption, or unauthorized access to User Content arising from the use of the Services. Furthermore, Secrets Vault does not monitor, manage, or take possession of any User Content, and all interactions with such content remain exclusively within the User’s control.

2.5. Secrets Vault may offer a Referral Program to incentivize Users to recommend the Services to others. Benefits may include discounts, credits, cashback or other rewards, as detailed on the Website. Users must use the program responsibly, refraining from spam, unethical practices, or fraudulent activity; any misuse may result in the forfeiture of rewards and suspension from the program. Secrets Vault reserves the right to modify or cancel the Referral Program at any time with changes being communicated through the Website or other appropriate channels.

3. Grant of License

Subject to the terms of this Agreement, Secrets Vault grants to you a limited, revocable, non-exclusive, non-assignable, non-sublicensable, and non-transferable license to access, display, and use the Services for:

3.1 In the case of Services designated for corporate, commercial, or business use, by you for internal business purposes only and not for resale and in the case of all other Services, by a natural person for personal, non-commercial purposes only.

3.2 The license granted to you under this Agreement is limited to a single authorized account to access, display, and use the Services. You may not resell or distribute the Services, in whole or in part, by any means. No license is granted to you in the human-readable code or source code of the Services. You may not make any modifications to, or unauthorized copies of, the Services. You may not edit, alter, abridge, or otherwise change in any manner the content of the Services, including, without limitation, all copyright and proprietary rights notices. You may not, and may not permit others to:

3.2.1 Reverse engineer, decompile, decode, decrypt, disassemble, or in any way derive source code from, the Services.

3.2.2 Modify, translate, adapt, alter, or create derivative works from the Services.

3.2.3 Copy, distribute, publicly display, transmit, sell, rent, lease, or otherwise exploit the Services.

3.2.4 Distribute, sublicense, rent, lease, loan, or grant access to or use of the Services to any third party.

3.3 All rights not expressly granted in this Agreement are reserved by Secrets Vault. Secrets Vault retains full ownership, control, and intellectual property rights over the Services, the Platform, and any related technologies or materials. This includes, but is not limited to, copyrights, patents, trade secrets, trademarks, and other proprietary rights. The User acknowledges that any unauthorized use, reproduction, distribution, or modification of the Services constitutes an infringement of these rights. Secrets Vault reserves the right to enforce its intellectual property rights to the fullest extent permitted by law, including seeking damages, injunctive relief, or any other remedy available. By entering into this Agreement, the User agrees to refrain from any action that could compromise the integrity, ownership, or value of Secrets Vault’s intellectual property.

4. User Obligations

4.1 Users are responsible for maintaining the confidentiality of their login credentials and ensuring that their account is used only in compliance with this Agreement. Users will ensure that any and all information provided to Secrets Vault is true, accurate, and correct, and will update such information, including, without limitation, their name and email address, immediately upon any changes. Users are responsible for all activity that occurs via their Secrets Vault account. Users agree not to leave their devices unattended while logged in to their Secrets Vault account and to log off immediately at the end of each session. Users may not: (i) provide their account username, password, or other access information to any other person; or (ii) use another person’s account.

4.2 Users are responsible for taking reasonable precautions to ensure the safety, security, and integrity of their Secrets Vault account, transactions, and related access information, and for complying with any security procedures and features available on their devices or through Secrets Vault that are designed to protect against unauthorized use. If Users believe that someone may have unauthorized access to their Secrets Vault account, they must immediately notify Secrets Vault using the contact methods provided in this Agreement. Users will cooperate with Secrets Vault in any investigation of unauthorized access and implement any fraud prevention or related measures prescribed by Secrets Vault.

4.3 Secrets Vault does not have access to account passwords. If a User loses or forgets their account password, Secrets Vault will not be able to assist in recovering access to the account or to any stored information. Exceptionally, if Secrets Vault has access to the User’s registered email address, it may provide instructions to reset the password and regain access to the account through the registered email address. Users are strongly encouraged to maintain their own backup of any critical data to mitigate risks of data loss.

4.4 You represent and warrant to Secrets Vault that: (a) you have all necessary licenses and permissions to register for and use the Services, and have the right, power, and ability to enter into and perform under this Agreement; (b) your access to and/or use of the Services will comply with all applicable laws; (c) you, or the entity on behalf of which you are using the Services, are not a “restricted person,” “denied person,” or “specially designated national” under applicable United States  and/or European Union law; and (d) any and all information that you submit to Secrets Vault is, and shall remain, true, accurate, and correct. If you are agreeing to this Agreement on behalf of an organization or entity, you represent and warrant that you have the right, power, and ability to agree to the Agreement on that organization or entity’s behalf and bind the organization or entity to this Agreement.

4.5 Secrets Vault reserves the right, in accordance with its internal procedures, to conduct Know Your Customer (KYC) and Due Diligence checks. As part of these procedures, Secrets Vault may request identifying information from Users, as well as any other relevant details deemed necessary to comply with internal policies and applicable laws. Users are required to provide the requested information promptly. Failure to comply will result in the automatic suspension of Services until the requested information is provided and verified to the satisfaction of Secrets Vault.

4.6 Secrets Vault reserves the right to terminate this Agreement immediately and without prior notice in the event of any breach of this User Agreement by the User. In such cases, the User shall have no right to claim or seek compensation, reimbursement, or any other form of remedy against Secrets Vault for the termination of the Services.

5. User Restrictions

You may not use the Services or User Content to engage in any activity that, in Secrets Vault’s sole discretion:

5.1 Violates or facilitates the violation of any applicable law.

5.2 Violates or facilitates the violation of any applicable industry standards or guidelines issued by relevant regulatory or professional organizations.

5.3 Violates or facilitates the violation of any agreement between you and a third party or otherwise constitutes a breach of a third party’s rights.

5.4 Enables or permits others to use the Services using your Secrets Vault account information.

5.5 Constitutes unsolicited advertising, marketing, or other similar activities, including, without limitation, unsolicited or unwanted telephone calls, SMS/text messages, emails, voicemails, or faxes, or any other activity that may violate applicable anti-spam or privacy laws.

5.6 Constitutes harassing, abusive, uncivil, indecent, sexually explicit, pornographic, defamatory, libelous, vulgar, vicious, malicious, or otherwise inappropriate activity.

5.7 Constitutes harvesting, screen-scraping, database-scraping, or otherwise collecting information, including, without limitation, email addresses and telephone numbers, about others.

5.8 Constitutes using the Services on any device that you do not own or control (or for which you do not have authorization to install or run the Services, such as where prohibited by applicable security policies in the case of corporate users), and you may not distribute or make the Services available over a network where it could be used by multiple devices at the same time.

5.9 Constitutes “hacking,” distribution of viruses and/or malware, phishing, accessing a Secrets Vault account of another user, fraud, identity theft, or any other activity aimed at unlawful commercial or personal gain, including, without limitation, creating a false identity or forged email address, phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message or telephone call.

5.10 Infringes any right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights, including, without limitation, downloading, uploading, or otherwise transmitting copyrighted material without the rightful owner’s appropriate consent or otherwise in violation of applicable intellectual property law or agreement.

5.11 Disrupts, overburdens, destroys, or otherwise interferes with access, functionality, or use of any of the Services.

5.12 Constitutes downloading, uploading, or otherwise transmitting any material that is libelous, defamatory, discriminatory, or otherwise malicious or harmful to any person or entity.

5.13 Constitutes scanning for open proxies or open relays, port scanning, pop-up launching, and/or co-branding, framing, or linking any Secrets Vault Website or applications.

5.14 Constitutes accessing and/or using the Services from any jurisdiction where such use is prohibited under applicable international trade or sanctions laws.

6. Fees

6.1 You shall pay all fees charged by Secrets Vault for each of the Services (“Fees”) in effect at the time in accordance with the relevant pricing plan (“Pricing Plan”). You may review our current Pricing Plan by viewing the Addenda for the relevant Services or the page of the Website containing the most current Pricing Plan for the relevant Services. We generally charge Fees on a pre-paid subscription basis, but we may, in our sole discretion, change our Fees and/or Fee structure at any time by updating the Pricing Plans. All amounts paid are non-refundable. We may take steps to collect the Fees from you. You will pay our reasonable out-of-pocket collection costs and expenses, including, without limitation, attorney’s fees, if required in order to collect the Fees from You. 

6.2. You will pay all applicable taxes, including, without limitation, value-added, use, sales, commercial, gross receipts, privilege, surcharges, or other similar taxes, license fees, and surcharges, on your purchase and/or use of the Services, whether charged to you or to Secrets Vault, immediately when due. You will pay all applicable third-party fees, including, without limitation, telephone toll charges, mobile carrier fees, internet service provider charges, data plan charges, credit card fees, foreign exchange fees, and foreign transaction fees. Secrets Vault is not responsible for the above-described taxes and third-party fees. You may not withhold any amounts for the above-described taxes and third-party fees from the Fees.

6.3 At our sole discretion, at any time and for any term, we may make certain promotions, offers, and/or discounts (each a “Promotion,” collectively, “Promotions”) available on any of our Services. As part of these promotions, as well as through the Referral Program, users may receive Cashback for recommending the service, bringing new users, or performing other specific actions that will be communicated to them. Cashback may be awarded in the form of credits or cash and will be returned using the payment method deemed appropriate by Secrets Vault, all at our sole discretion. You may not assign, exchange, sell, transfer, combine with any other Promotion, or redeem for cash or other goods and services any Promotion. Our Promotions are void where prohibited or otherwise restricted by law. We reserve the right to offer or discontinue any Promotion at any time at our sole discretion.

7. Service Quality and Limitation of Liability

7.1 Subject to the terms of this Agreement, Secrets Vault makes commercially reasonable efforts to provide an Uptime for each Service of 99% or better during each month. “Uptime” is calculated, separately with respect to each Service, by subtracting from 100% the percentage of minutes during the month in which a Service was down (i.e., not operational and capable of transmitting data). Uptime measurement excludes downtime resulting directly or indirectly from scheduled technical maintenance and repair. If you experience any issues with the Services, please contact us at https://www.secretsvault.xyz/support.

7.2. Secrets Vault has implemented a Continuity and Disaster Recovery Plan designed to ensure the availability of its Services and to minimize disruptions in the event of unforeseen circumstances, such as natural disasters, technical failures, or cybersecurity incidents. Details of this plan are available on the Website. While Secrets Vault makes reasonable efforts to maintain service continuity, the User acknowledges that internet-based services are not infallible and may be subject to vulnerabilities, disruptions, or security incidents beyond the reasonable control of Secrets Vault. Consequently, Secrets Vault does not assume liability for any disruptions, unavailability of the Services, or any resulting consequence.

7.3 The Services are provided on an “as is,” “where available,” and “as available” basis. Use of the Services is at your own risk. To the maximum extent permitted by applicable law, the Services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from Secrets Vault or through the Services will create any warranty not expressly stated herein. Without limiting the foregoing, Secrets Vault, its processors, its service providers, its licensors (and their respective subsidiaries, affiliates, agents, directors, and employees) do not warrant: that the content of the Services is accurate, reliable, or correct; that the Services will meet your requirements; that the Services will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Services are free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Services is downloaded at your own risk, and you will be solely responsible for any damage to your property or loss of data that results from such download. Secrets Vault does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Services or third-party links, or featured in any banner or other advertising, and Secrets Vault will not be a party to or in any way monitor any transaction between you and third-party providers of products or services. To use the Services, you must have an active and stable connection to the internet.

7.4 To the maximum extent permitted by applicable law, in no event shall Secrets Vault, its processors, suppliers, or its licensors (or their respective affiliates, agents, directors, and employees) be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, inability to use, or unavailability of the Services. Under no circumstances will Secrets Vault be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the Services. To the maximum extent permitted by applicable law, Secrets Vault and its processors (and their respective affiliates, agents, directors, and employees) assume no liability or responsibility for any (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Services; (c) any unauthorized access to or use of our servers and/or any and all personal information stored therein; (d) any interruption or cessation of transmission to or from the Services; (e) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through the Services by any third party; (f) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content shared through the Services; and/or (g) User Content or defamatory, offensive, or illegal conduct of any third party. 

7.4 In no event shall Secrets Vault, its processors, agents, suppliers, or licensors (or their respective affiliates, agents, directors, and employees) be liable to you for any claims, proceedings, liabilities, obligations, damages, losses, or costs in an amount exceeding the amount of fees earned by Secrets Vault in connection with your use of the Services during the three (3) month period immediately preceding the event giving rise to the claim for liability. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Secrets Vault has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by applicable law. In particular, if You are protected under your internal consumer protection laws, some of the limitations of liability stated herein may not be applicable.

8. Term and Termination

8.1 This Agreement shall be effective from the date you accept and are legally bound by this Agreement and shall continue in effect until any termination or expiration in accordance with this Agreement.

8.2 Secrets Vault may terminate this Agreement for any reason or without cause by providing at least fifteen (15) days’ prior notice to the User. It is the User’s responsibility to ensure that the contact information provided is accurate and up to date, so Secrets Vault can provide such notice effectively. In turn, You may terminate this Agreement by notifying Secrets Vault via the channels available at https://www.secretsvault.xyz/support or by deleting your account through the User settings in the Platform.

8.3 We may also terminate this Agreement and block, restrict, suspend, or revoke your access to and/or use of the Services with immediate effects if you: (i) breach this Agreement; (ii) pose an unacceptable fraud risk to us; (iii) provide any false, incomplete, inaccurate, or misleading information to us; or (iv) otherwise engage in fraudulent, illegal, or improper conduct. 

8.4 If this Agreement is terminated or expires for any reason, you agree, except as required otherwise by applicable law: (i) to immediately stop accessing and/or using the Services; (ii) that the license provided under this Agreement shall end; (iii) that we reserve the right (but have no obligation) to delete all of your Content stored on our servers; and (iv) that Secrets Vault shall not be liable to you or any third party for termination of your access to and/or your use of the Services and/or deletion of your Content.

8.5 Except as otherwise provided in this Agreement, pre-paid Fees are not refundable upon any termination or expiration of this Agreement. Notwithstanding the foregoing, Secrets Vault may, at its sole discretion and acting reasonably, consider refund requests and adopt decisions accordingly.

9. Miscellaneous

9.1 This Agreement will be governed by the substantive law of Spain, as applied to agreements entered into and to be performed entirely within Spain, without regard to its choice of law or conflicts of law principles that would require the application of the law of a different jurisdiction. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

9.2 The terms of this Agreement are a complete statement of the agreement between you and Secrets Vault with respect to its subject matter. If any provision of this Agreement is invalid or unenforceable under applicable law, it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect. This Agreement shall be construed without regard to any presumptions against the party who drafted it.

9.3 Headings are included for convenience only and shall not be considered in interpreting this Agreement.

9.4 This Agreement does not limit any rights or remedies that Secrets Vault may have under trade secret, copyright, patent, or any other laws.

9.5 A party’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. Any waiver under this Agreement shall be in writing and signed by an authorized representative of the waiving party. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term.

9.6 This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Secrets Vault without restriction. Any assignment or attempted assignment in violation of this provision is null and void.

9.7 Both parties acknowledge and agree that the parties are independent contractors and are not agents or representatives of each other. This Agreement is not creating, and does not intend to create, a joint venture, partnership, or franchise relationship between the parties.

9.8 Nothing in this Agreement confers or is intended to confer, upon any person other than the parties (and Secrets Vault’s affiliates), any right, benefit, or remedy of any nature whatsoever under or by reason of this Agreement. No person other than the parties (and Secrets Vault’s affiliates) may bring a claim pursuant to this Agreement.

9.9 We may provide notice under this Agreement to you by email, postal mail, postings within the Services, Website or other legally permissible means. You may provide notice to us under this Agreement via the channels available at https://www.secretsvault.xyz/support, by postal mail (at our corporate address), or other legally permissible means.

9.10 Except for any payment obligations, neither party will be liable for any failure or delay in performance, due in whole or in part, to utility failures (including power), failure of the internet, failure of telecommunications or information technology services, failure of telecommunications or information technology equipment, strikes or other labor disturbances (including, without limitation, a strike or other labor disturbance affecting a party), acts of war or terror, denial of service attacks or other information technology attacks or breaches affecting a party, floods, sabotage, fire, other natural disasters or Acts of God, or any other cause beyond a party’s reasonable control.

9.11 Upon any termination or expiration of this Agreement, a party’s indemnification obligations, warranty disclaimers, or limitations of liabilities, and miscellaneous provisions stated in this Agreement will survive such termination or expiration.

9.12 When, pursuant to local legislation or applicable international treaties, the User is entitled to the protection of local consumer laws, the provisions of this Agreement shall be interpreted and applied in accordance with such laws. In the event of any conflict between the terms of this Agreement and mandatory consumer protection regulations applicable to the User, the latter shall prevail.

10. Jurisdiction and Dispute Resolution

10.1 In the event of a dispute between you and Secrets Vault, we request that you first contact us directly to seek a resolution by reaching out to our Customer Support. Our Customer Support team is available and will make every effort to address your complaint within a reasonable timeframe. Additional details about our complaint management system are available through Customer Support.

10.2 Additionally, for consumers within the European Union, the European Commission provides an online dispute resolution platform to facilitate the amicable resolution of disputes (Article 14(1) of Regulation (EU) 524/2013). Consumers may submit a complaint via the following page: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES 

10.3 Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts and tribunals of the city of Barcelona, Spain. However, if the User is a consumer, resides in a different location, and pursuant to such local legislation or applicable international treaties, other courts may be competent where mandatory laws so require, and Secrets Vault shall submit to such jurisdiction when legally obligated.